Privacy Policy EGA88 – User Data Protection

EGA88 collects your personal information directly and indirectly to ensure that the services we provide are safe, accurate, and aligned with your needs. The information collected is divided into two main categories:

Information You Provide Directly:

• Full name as stated on your identification card or passport
• Active email address for communication and account notification purposes
• Mobile phone number for two-factor authentication and customer support
• Date of birth for age verification purposes (18 years and above)
• Sender address and bank account number for processing financial transactions
• Identity document (copy of MyKad or passport) during the KYC process
• Proof of current address such as a utility bill or bank statement

Information Collected Automatically:

• IP address and geolocation data for location verification and account security
• Device type, operating system, and browser version used
• Gaming activity logs including date, time, wagering amounts, and results
• Complete deposit and withdrawal transaction history
• Session data including login duration and platform navigation patterns

The data we collect is kept to the minimum necessary. We do not collect data unrelated to delivering the ega88 platform's services. All data collection is based on data minimisation principles, which are international industry best practices.

All information collected by ega88 is used solely for legitimate purposes directly related to the provision of our platform services. The following are the primary purposes for which your personal data is used:

• Account Management: Creating, verifying, and maintaining your user account securely, including identity and age verification.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely using the payment information provided.
• Fraud Prevention: Detecting and preventing unauthorised activity, identity fraud, money laundering, and any form of platform misuse.
• Customer Support: Providing effective technical support and customer service based on your account records and interaction history.
• Platform Communications: Sending important notifications related to your account, transactions, promotions, and platform updates via email or SMS.
• Service Improvement: Analysing usage patterns on an aggregated (non-individual) basis to improve user experience and platform performance.
• Legal Compliance: Fulfilling applicable legal and regulatory obligations, including reporting to authorities when required by law.

We also use your information to personalise your gaming experience on the ega88 platform — for example, suggesting games relevant to your interests based on your play history. This is solely for your benefit and not for any third-party advertising purposes.

EGA88 takes seriously its responsibility to protect your personal information from unnecessary disclosure. As a matter of principle, we does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes.

However, in certain limited situations, ega88 may share your information with the following parties:

• Trusted Service Providers: Payment technology providers, licensed gaming software suppliers, and infrastructure providers that assist us in operating the platform. All parties are bound by strict confidentiality agreements.
• Legal Authority: When required by a court, law enforcement agency, or regulatory body pursuant to a valid legal order.
• Fraud Prevention: Companies that provide identity verification and anti-money laundering (AML) services for regulatory compliance purposes.
• Business Transfers: Should ega88 be involved in a merger, acquisition, or asset transfer, user data may be transferred as part of the business assets with appropriate notice.

The security of your personal data is ega88's highest priority. We continuously invest in the latest security technologies and processes to ensure your information is always protected:

• 256-bit SSL/TLS Encryption: All communication between your device and ega88 servers is fully encrypted using banking-grade SSL/TLS protocols.
• Two-Factor Authentication (2FA): An additional security layer requiring OTP verification via SMS or email when logging in from a new device.
• 24/7 Monitoring: ega88's cybersecurity team monitors the platform around the clock to detect and respond to any threats or suspicious activity.
• Regular Penetration Testing: Security audits and penetration testing are conducted periodically by independent security firms to identify and address any vulnerabilities.
• Strict Access Controls: Access to user data is restricted to staff who genuinely require it, strictly on a need-to-know basis.

While we take comprehensive security measures, it is equally important that you play your part in protecting your account. Use a strong and unique password, do not share your login details, and always log out from shared devices.

EGA88 uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session security, and language preferences. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: Collecting information on how users interact with our platform in an aggregated and anonymous manner for performance improvement purposes.
• Functional Cookies: Allows the platform to remember your preferences such as language, currency, and display settings for a more personalised experience.
• Analytics Cookies: Helps us understand overall platform usage patterns for service improvement purposes. This data is aggregated and does not identify individuals.

EGA88 does not use cookies to track your activity on other websites or to build advertising profiles shared with external advertisers. All data collected through cookies is for EGA88's internal use only.

EGA88 recognises and respects your rights as a data subject. You have the following rights regarding the personal data we hold about you:

EGA88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. The following are our general data retention guidelines:

• Active Account Data: Retained for the duration your account is active and up to six (6) months after account closure for the purpose of resolving any outstanding claims.
• Financial Transaction Records: Retained for a minimum of seven (7) years in accordance with anti-money laundering laws and financial reporting requirements.
• KYC Documents: Retained for five (5) years from the account closure date or the end of the business relationship, whichever is later, in accordance with regulatory requirements.
• Communication Logs: Customer support communication records are retained for two (2) years for reference and dispute resolution purposes.
• Technical Data & Logs: Technical logs and session data are retained for 90 days before being automatically deleted.

The ega88 platform may contain links or integrations with related third-party websites or services, such as game providers, payment processors, and our official social media channels. It is important that you understand the following:

• EGA88 is not responsible for the privacy practices or content of any third-party websites accessed via links from our platform.
• Each third-party website has its own privacy policy, which may differ from the ega88 Privacy Policy.
• We recommend that you read the privacy policy of each website before sharing any of your personal information.
• Users who access third-party websites through the ega88 platform do so at their own risk and responsibility.

EGA88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, applicable legal requirements, or industry developments. The following is how we handle any such changes:

• Early Notice: Any significant changes to this Privacy Policy will be communicated to you at least 14 days before they take effect, via email notification or a prominent notice on the platform.
• Effective Date: Each version of the Privacy Policy will clearly state the date it was last updated and the date it comes into effect.
• Ongoing Consent: Continued use of the ega88 platform after changes take effect will be considered your acceptance of the latest version of the Privacy Policy.
• Older Version Archive: Previous versions of the Privacy Policy are kept for reference and can be requested from our support team if needed.

If you have any questions, concerns, or wish to exercise any of your privacy rights, the ega88 privacy team is ready to assist. We are committed to providing prompt and thorough responses to all privacy-related inquiries.